Shipping Policy

Gear purchases over $300 are free with shipping rates based on item size. 

Please note, while it may allow you select a shipping rate for boats and boards, we are unable to offer shipping on those products at this time.

Shipping of larger items such as kayaks, canoes, and stand-up paddleboards is best to avoid given the high chance of damage; however, if you'd like to inquire about your options, please contact us at 613.376.6220 or [email protected]*

Taxes are extra, and oversize items such as paddles have an additional fee of $15 added to the shipping rate. Shipping is only available within Canada.

*Boats and boards are available for purchase online with pickup occurring in-store/curbside pickup at 6674 Bedford Rd. Sydenham, ON, K0H 2T0. 

NOTE: Some remote/localized areas may incur additional charges, if rates vary you will be contacted by an Frontenac Outfitters staff member.

RACKS & TRAILERS

Cargo boxes and trailer are subject to oversize charges as per the schedule below.  Please be aware that there may be additional shipping charges for rural and remote areas.

Cargo Baskets $50 + gst (Ground Shipping)
Cargo Boxes $75 + gst (Ground Shipping)
Truck Racks $75 + gst (Ground Shipping)
Malone Microsport Trailers $100 + gst (Ground Shipping)
  • Frontenac outfitters aims to ship all in stock orders within 1- 2 business days.
  • Rack Accessories arrive in most delivery areas within 3 - 6 business days, longer for cross country shipments.
  • Additional shipping rates will apply for rural/remote areas (Maritimes, NWT and Yukon all have extra shipping fees).  A staff member will contact you upon receipt of your order to discuss extra fees and delivery options.

Return Policy

We want you to be 100% happy with your purchase.

If you are unhappy with a product bought from Frontenac Outfitters Canoe & Kayak Centre, please contact us within 30 days of your purchase to discuss an in-store credit or refund. 

Experience the Freedom of Performance
Frontenac Outfitters invites YOU to Paddle With Us
We Stock Hundreds & offer Free Test Paddling Everyday

Ontario’s Kayak Experts, since 1984