RETURNS, WARRANTIES, AND EXCHANGES

 

RETURN AND EXCHANGE POLICY

 

Frontenac Outfitters happily accepts online items for return or exchange if the following criteria are met:

  • The return is initiated less than 30 days after purchase and the item is received at Frontenac Outfitters less than 45 days after purchase.
  • The item is in its original sell-able condition with all tags attached, and packaging.
  • A receipt is included when the item is returned.
  • Customer is responsible for all shipping costs and no refund is available on shipping (this will be deducted from the return amount when processed)

To complete an exchange or return please take the following steps:

  • Please call/email us to receive the required RA form (Return Authorization), and you will be provided with an RA#
  • Please fill in the RA form and include a copy of this along with the item being returned.
  • Print the return label and package the item in the same (or smaller) packaging than it was sent to you in.
  • Once we have received the package, our staff will check the condition and if it is satisfactory you will have the purchase price refunded to the card you used for the purchase.  Any shipping costs incurred will not be refunded.
  • If the product is not in its original condition a restocking fee of up to 50% will be charged, this is dependent on what we deem the resale value on the item to be.  Used items can only be returned if it is a warranty issue, see below for more details.

 

WARRANTY POLICY

We try and test all the gear and brands we sell, and because of that we back all the stuff we sell.  Sometimes however things slip through the cracks and there are manufacturing issues.  If you purchase a product from Frontenac Outfitters and it fails to perform, please contact us and we will work through the process with you. 


Manufacturer’s warranty terms and periods vary, so our experienced staff will go through that process for you and come up with a solution.

With warranties, all shipping is the responsibility of the customer (except in some cases where the manufacturer takes on that cost), please call us at (613) 376-6220 and we will assist you through the process.

 

FRONTENAC OUTFITTERS - SHIPPING RATES & POLICIES

STANDARD ACCESSORY SHIPPING RATES

Purchase Total

$0 - $99.99

$100 and over

Standard Shipping (Canpar/Loomis/Canada Post)
4 - 10 Business Days

$13.00

FREE

OVERSIZE SHIPPING RATES
Prices and details below

See chart below

See chart below


The rates above cover the bulk of the accessories we stock.

Certain oversize items may have an additional handling charge. For more information, please read below.

We endeavor to stock all items we offer, though due to a variety of reasons this may not always be the case. If you make an order and the specific options you chose are not available, a Frontenac Outfitters’ staff member will contact you with details on current availability and a time frame on the specific make, model, color you selected.

At times we may ship product direct from the manufacturer to ensure the delivery process is as quick as possible.

PROCESSING/SHIPPING TIMES

We will do everything we can to ship in stock items to you within 24 hours of order receipt.  Transit times above refer to business days, weekends and holidays are NOT included in this calculation.

Any items that are shipping direct from our warehouses or are back ordered will be shipped to you within 10 business days.  If this is not possible you will be contacted by a Frontenac Outfitters staff member to inform you of time frames, plan of attack etc.

NOTE:  It is possible that some items will ship separately depending on availability

The transit times above are an estimate and can vary by location.

OVERSIZE SHIPPING/HANDLING

PADDLESPORTS:

Within our Paddlesports department we have several categories that are considered oversize.  Please see the table below for further details

  • All Boats & Boards are shipped LTL and will be shipped to YOUR NEAREST TERMINAL for pickup
  • Paddles and other oversize items are shipped by Canada Post or Courier and are delivered to your home.

 

Shipping & Handling charges for Most Locations *

Rotomolded Kayaks less than 15’

$150.00 + hst

Fishing Kayaks

$200.00 + hst

Whitewater Kayaks above 7’

$150.00 + hst

Inflatable SUP/Kayak

$100.00 + hst

Whitewater Kayaks under 7’

$125.00 + hst

ABS/Composite Kayaks

Please call to discuss options

ALL Paddles

$15.00 + hst

NOTE:  An extended area charge may apply to certain locations, if so, you will be contacted by a staff member of Frontenac Outfitters.

 

*  Maritime provinces, Yukon and NWT will have extended area charges on all shipments. Customers from those regions will be contacted upon order receipt by a staff member of Frontenac Outfitters with further details.

RACKS & TRAILERS

Cargo boxes and trailer are subject to oversize charges as per the schedule below.  Please be aware that there may be additional shipping charges for rural and remote areas.

Car/Truck Racks

$75 + hst (Ground Shipping)

Malone EcoLight Trailers

$200 + hst (Ground Shipping)

Malone Microsport Trailers

$150 + hst (Ground Shipping)

Malone Megasport Trailers

$200 + hst (Ground Shipping)

  • Frontenac Outfitters aims to ship all in stock orders within 24 - 48 hours of receipt.
  • Additional shipping rates may apply for rural/remote areas (Maritimes, NWT and Yukon all have extra shipping fees).  A Frontenac Outfitters’ staff member will contact you upon receipt of your order to discuss extra fees and delivery options.